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Triage · 4 minutes

Tell us what is happening.

You do not need to know which ORVIA service you need. Answer these questions and we’ll determine the safest and most appropriate next step. We respond within three working days.

A named human reads this. Always.

This is not a form that disappears into a queue. Every triage submission is read by a named person at ORVIA within one working day. If you have marked immediate risk, we get to it faster — and we tell you the moment we've read it.

If a child or adult is in immediate danger, call 999.

ORVIA is not an emergency service. For a safeguarding concern that is not immediately life-threatening, contact your local authority safeguarding team. Other routes: NSPCC 0808 800 5000 · Samaritans 116 123 · Age UK 0800 678 1602. You can still submit this form and we’ll respond, but the website cannot provide an emergency response.

1. Who are you contacting ORVIA as?
2. What are you concerned about, or trying to achieve?
3. Is anyone currently at immediate risk of harm?
4. Which type of support appears most relevant?

Not sure? Pick “Unsure” — we’ll help you decide.

5. Who or what organisation is involved?
6. Has the concern already been reported elsewhere?
7. What outcome are you hoping for?
8. Preferred contact method
Your details
Consent

You’ll get a reference number and a confirmation on the next screen. We aim to respond within three working days.